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Alorica IQ

Alorica’s award-winning digital and analytics solutions practice

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Award-Winning Digital and Analytics Solutions

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What Alorica IQ Can Do For You

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Creating Technology-Infused Solutions That Deliver Results

Alorica goes beyond providing a technology license or strategy—we are partners who implement and operate digital solutions and stand behind the results. Our data driven approach provides a foundation for creating strategies that bridge today’s challenges with tomorrow’s opportunity. 
Alorica IQ is empowered by a team of CX architects and engineers who partner with our clients in all phases of digital transformation.

Unifies client businesses and transformation objectives to their North Star

Core capabilities: 

  • Automated Discovery
  • CX strategy assessment
  • Experience engineering
  • Journey Mapping
  • Service Blueprints
  • AR/VR implementation

Actionable insights to improve performance and enhance the customer journey

Core capabilities:

  • Customer journey analytics
  • Call drivers and RCA
  • Sentiment and intent analysis
  • Scoring and segmentation
  • Predictive and propensity models
  • Social/behavioral analysis
  • VOC analysis

Reduce customer effort and improve ROI with omnichannel optimization

Core capabilities:

  • Alorica Clear (AI accent + language translation)
  • CCaaS
  • Omnichannel
  • Intelligent Routing
  • Callback Assist
  • Call Deflector
  • Self service

Mechanize processes for greater accuracy and efficiency

Core capabilities: 

Building tomorrow’s generation of digital technology—today

Core capabilities:

  • Generative AI
  • AV/VR
  • Metaverse training environments
  • Language models/NLP
  • Robotics
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Desired Outcomes… Delivered

Alorica IQ helps brands uncover blind spots in their customer journeys, or where friction results in a higher cost of customer effort.
By leveraging data-driven insights to design and deploy technology solutions, Alorica IQ delivers the results our clients expect.
Delivering Digital CX Solutions Actionable Insights
Actionable Insights
Gain deeper insights into your customers and their experiences with products, processes, and policies to better understand and optimize the customer journey.
Delivering Digital CX Solutions Efficiency and Optimization
Efficiency & Optimization
Infuse technology to support the customer and agent experience, ensuring the most efficient and effective paths to support customers and grow ROI.
Delivering Digital CX Solutions Loyalty and Engagement
Loyalty & Engagement
Generate brand advocacy, repeat purchases, and competitive advantage by reducing customer effort.
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Growth
Building scalable platforms that grow with your business, reducing up-front costs, and future-proofing your technology investment.
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Continuity
Building solutions that work 24x7, dynamically adjusting based on demand, with built-in technology fail safe measures to ensure your customers are always supported.
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Our Certified Tech Partners: It's All About Who You Know

Alorica collaborates with best-in-class providers to design, integrate, and optimize the right solutions to meet clients' unique needs and customers personalized demands
Microsoft
salesforce

Results You Can Measure

800%

Annualized ROI from Journey Mapping + AVA chatbot deployment for a major consumer electronics manufacturer

75%

Escalation reduction using deep analytics for a leading sportswear brand

15%

Reduction in phone support through improved self-service experience for a top electronics/technology manufacturer

1M+

Transactions automated, saving $500K annually for a business logistics company

93.5%

Customer inquiries resolved through AVA chatbot deployment for large consumer electronics manufacturer

25M+

Automated alerts reduce AHT and drive adherence for an international telecommunications company

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Discover how Alorica IQ’s digital experts can transform your business and get the results that matter most!

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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