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Contact Optimization

Continuously improve your CX touchpoints to drive the best possible customer outcomes
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Desired Outcomes… Delivered

When it comes to great CX, a one-size-fits-all approach just doesn’t cut it. Instead, we help you solve challenges and are ready to support you wherever you are. Alorica’s Contact Optimization expertise—second to none with over 2 billion interactions—meets customers where they are with a full complement of digital channels that create an efficient, balanced CX experience.
Efficiency & Optimization
Efficiency & Optimization
Our team of experts deliver customized solutions that remove friction and enhance your CX investment tailored to your unique needs.
Loyalty & Engagement
Loyalty & Engagement
We bring the people, processes, and technologies to drive customer loyalty and agent excellence.
Continuity
Continuity
Prepare for the unexpected with a team that knows how to lead change, with scalability, technology, and a global team ready to move at a moment’s notice.
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Results You Can Measure

3%

Calls deflected using Alorica Automation for a technology company

15%

Reduction in phone support by improving customer self-service for a technology and software company

$1M+

Savings per month by offering customer resolutions in an online community for a technology company

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Ready to Get Started?
If you’re ready to move your CX forward, we’re ready too—discover the difference a truly holistic approach can make with Alorica!
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.