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Contact Optimization

Continuously improve your CX touchpoints to drive the best possible customer outcomes
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Desired Outcomes… Delivered

When it comes to great CX, a one-size-fits-all approach just doesn’t cut it. Instead, we help you solve challenges and are ready to support you wherever you are. Alorica’s Contact Optimization expertise—second to none with over 2 billion interactions—meets customers where they are with a full complement of digital channels that create an efficient, balanced CX experience.
Efficiency & Optimization
Efficiency & Optimization
Our team of experts deliver customized solutions that remove friction and enhance your CX investment tailored to your unique needs.
Loyalty & Engagement
Loyalty & Engagement
We bring the people, processes, and technologies to drive customer loyalty and agent excellence.
Continuity
Continuity
Prepare for the unexpected with a team that knows how to lead change, with scalability, technology, and a global team ready to move at a moment’s notice.

Services To Support You Every Step of the Way

Our customer experience optimization expertise helps you meet your customers where they want when they want by driving adoption of digital channels, optimizing assisted interactions, and expanding unassisted ones.
Transform the customer experience into something insanely great with CX analytics
Alorica’s omnichannel solution is a cloud-based, turnkey approach that builds customer satisfaction, loyalty, and long-term value through scalable, cost-efficient, and secure implementations
Gather customer inquiries through voice, digital or social channels, using a rules-based method to route to best-fit agents for swift and successful resolution
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Results You Can Measure

3%

Calls deflected using Alorica Automation for a technology company

15%

Reduction in phone support by improving customer self-service for a technology and software company

$1M+

Savings per month by offering customer resolutions in an online community for a technology company

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Ready to Get Started?
If you’re ready to move your CX forward, we’re ready too—discover the difference a truly holistic approach can make with Alorica!
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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