Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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Reduce loan loss, drive efficiency, improve performance and enhance customer experience
Welcome to our world—take a look around!
Read how a utility provider increased revenue by $34M in two years, while saving more than $1.3M with Alorica Financial Services Outsourcing solutions.
Through our subsidiary, Systems and Services Technologies (SST), we service the full loan lifecycle, from origination to account servicing and resolution. With over 20 years of proven experience across the credit spectrum, we deliver comprehensive,
cost-effective solutions for growing and mature portfolios, as well as primary servicing.
We implement segmentation strategies to optimize account resolution.
We improve loan servicing, document processing and portfolio performance.
We ensure that our clients always have the peace of mind that their loans are managed compliantly, backed by over 20+ years of experience, best practices, and operational excellence.
Our end-to-end loan servicing liberates clients from back-office operations, giving them the time and resources they need to focus on strategic initiatives.
We provide primary loan servicing solutions for auto, RV, marine, motorcycle, power sport plus unsecured consumer loans, credit card, manufactured housing, and other consumer receivables, managing securitization loans by working with credit agencies.
Our multi-pronged approach addresses acquisition, onboarding, servicing and account resolution, including omnichannel support to generate new loans, credit reviews, payment processing and loan servicing.
Our comprehensive support addresses every aspect of loan servicing, including Account Resolution and Customer-Service/Control Desk, Loss Mitigation/Repo Remarketing, Compliance & QA, Dispute Resolution, special services like bankruptcy and legal support and more.
Our future-focused, customer-centric approach is driven by automated chatbot messages, secure cloud payment solutions, electronic payments via web, IVR and agent, and customized campaigns to best suit businesses and borrowers, safeguarding the customer journey at every touch point.
With 20+ years of experience, $28B in auto loan and like assets transferred for servicing, Alorica has proven success in boarding new portfolios, quickly and easily.
Growth is attainable with a dedicated team of over 400 agents, ready to scale worldwide.
By leveraging comprehensive, yet flexible methodologies, we board and service in as little as just two weeks from contract signing.
Alorica provides primary loan servicing with private label, co-branded and third-party options.
Rely on the largest, most prepared Corporate Compliance department in the industry.
Our Loan Serving specialists receive continuous quality training, from new hire orientation and classroom instruction to ongoing refresher learning programs.
Inbound conversion rate for a financial services client’s new loan acquisition program
In active and backup loans under management
Loans serviced per year with NPS consistently over 70% for a FinTech startup
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.