alorica

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Alorica On-Demand

Our flexible and burstable staffing model makes it easy to expand seasonal and surge programs with as many as 20K+ agents in any given quarter
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Desired Outcomes… Delivered

Regardless of what our clients need, from hypergrowth disruptors, retailers, utility companies or government agencies, Alorica always delivers, with scalability to tackle planned and unplanned volume increases.
Growth
Growth
The scalability and speed needed to achieve your business goals.
Continuity
Continuity
Responding to changing needs seamlessly, ensuring a CX journey protected by design for your peace of mind.
Efficiency & Optimization
Efficiency & Optimization
Better performance with frictionless adjustments to meet and exceed expectations.

This Is How We Do It

When it comes to burstable staffing expertise, we always rise to the occasion with services that span every need.

Augmenting our global workforce by leveraging a gig marketplace of 150,000 qualified agents, bolted onto the Alorica Anywhere at-home platform and operational best practices.

Alorica’s supplemental staffing solution that provides flexibility for high seasonal demands, low occupancy windows, and multiple consistent demand fluctuations with complete transparency and no disruption to your business.

Providing the services necessary to promote successful direct marketing events including lead generation, sales qualification, order processing, customer care.
Identifying, investigating, monitoring, and supporting anyone exposed to communicable diseases, including COVID-19.
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Results You Can Measure

2,000+

FTE ramp with less than 2% attrition, across 3 countries and 17 languages

375%

Headcount increase in 90 days to support online ordering and delivery platform

600

FTE attainment in 6 weeks across 4 locations for urgent government video identity verifications 

5 to 800

Agent headcount flexibility by the hour for high volume variability, shifting from a few to 800 agents

Doubled

To 9,000 FTEs for peak season across 23 lines of business

2,000+

FTEs deployed for urgent COVID response by government agencies, ramping on average in 2-3 weeks 

30

Days to add 400 FTEs to help a logistics client quickly expand into new markets

1,200

FTE ramp year-over-year to support a six-week annual insurance enrollment

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No matter your need or your niche, we’re ready when you are!
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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