Today’s customers have seriously high expectations when it comes to support—54% have higher expectations now than they did a year ago; this skyrockets to 66% amongst GenZ and Millennial consumers.1
The Customer Experience industry—led by Alorica for over 20 years—has helped companies rise to the occasion, introducing new, multichannel ways to empower customers and build strong brand engagement. But outsourcing is more than just moving operations elsewhere – offshore or otherwise. And the real risks aren’t necessarily costs and who provides support.
Successful outsourcing includes strategic assessments and business case development to find the best possible workforces--on-shore, near-shore, off-shore, WAH--to meet unique business goals. Download our fact sheet to learn more about the benefits of outsourcing.
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