CX Solutions for State & Local Agencies

Public sector agencies are under pressure. Service demands are rising, regulations keep shifting, and constituents expect the same easy, digital-first experiences they get elsewhere. Meanwhile, your teams are stretched thin trying to deliver fast, people-focused support across every channel—from program education and eligibility verification to emergency response.

That’s where Alorica comes in. We partner with state and local agencies to deliver customer engagement strategies that scale with demand. Our experts act as true extensions of your team, building trust with the people you serve.

Why Alorica for the Public Sector?

Largest private, minority-owned CX provider supporting supplier diversity goals
25+ years of experience delivering secure, compliant CX for government programs
Agile delivery model for rapid scalability during peak periods and emergencies
Empathy-driven agents, many with public sector backgrounds, for culturally-aware service
Results you can measure—improved Fill Rates, AHT, ASA, Quality scores and more.

Download our Public Sector CX Fact Sheet to learn more and partner with us to meet rising demands with empathy, security, and measurable results.

Get the Report

First Name

Last Name

Work Phone

Company Name

By clicking below, you consent to us contacting you directly, and to the collection, storage, and use of your personal information as more fully described in our privacy policy.

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.