Work-at-Home

Home is where the heart—and a scalable, flexible, virtual workforce—is.

Deploy the best talent in the world, from wherever they happen to live.

Thanks to high-speed connectivity and virtual training, it’s possible today to rapidly deploy the most qualified talent right from their own homes. Work-at-Home agents help reduce overhead costs while boosting customer satisfaction and enhancing your bottom line.

Scale up or scale down operations at a moment’s notice—our industry-leading virtual workforce is always ready to support your program-specific, seasonal, and year-round customer needs.

Take a closer look

  • 15 years’ experience providing at-home agent solutions
  • Thousands of virtual employees across the US and Canada
  • 22 points of security and compliant with PCI and SOX industry standards
  • 100% virtual, hub-and-spoke or hybrid solutions

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The industry’s most sophisticated and reliable technology powers an unmatched Work-at-Home agent infrastructure

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Peace of mind with PCI-compliant, 22-point security platform at the agent, desktop and system level

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Burstable staffing can go dark and light up again by the hour, leveraging thousands of at-home employees

2-3x

More staffing flexibility, as compared to brick and mortar contact centers

40%

Reduced on-boarding time, thanks to virtual hiring, training and unlimited "classroom" space

200%

Increase of at-home staff within 3 hours' notice for on-demand business continuity

Putting the customer at the center of it all.

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SpectrumTM proprietary workforce management system delivers unique, real-time scheduling flexibility, empowering Work-at-Home agents to plan and manage their own schedules

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Work-at-Home agents prove to be invaluable candidates for customer care and revenue generation positions, working more effectively, nimbly and cost-efficiently—without the commute

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Rapidly expand headcount for brief periods of time; supplement peak times of the day or a peak season—without adding cost to operations

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Extend your network of healthcare professionals and registered pharmacists, regardless of their geographic location, in a fully-compliant virtual environment