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Streamlining Workflows for Better CX: A Pilot Case Study


When a leading healthcare provider needed a workflow solution to more efficiently handle a healthcare processing claims system for out-of-state plan members, Alorica took the lead, creating a pilot program to help streamline support. In just four months, AHT and hold times are significantly reduced. Get the full scoop by downloading the full case study!


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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.