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Alorica has been named a Leader in the 2022 Gartner® Magic Quadrant for Customer Service BPO

Alorica’s a Magic Quadrant Leader…Again!

For the second consecutive year, Alorica has been recognized as a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO!

Our placement as a Leader is based on our completeness of vision and our ability to execute.


Leading the Way
  • Future of Work: In 2020 and 2021, Alorica transformed our business—and the future of how people work—by expanding Alorica Anywhere into a full suite of Work Optimization options that include enhanced customer security and privacy.
  • Employer of the Year: Our award-winning culture starts with our approach to listening and taking action on employee feedback resulting in retention and performance rates higher than most of our peers.
  • Outcomes-Focused: A solid reputation is built on delivering value to clients, and we do it across all industries with exceptional talent, technology and execution.


Read the full report to learn more about why Alorica is the one to lead your organization to success.

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Gartner Magic Quadrant for Customer Service BPO, Deborah Alvord | Kathy Ross | Mark Dauigoy | Uma Challa, 28 March 2022


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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.