Everest Group CXM Services PEAK Matrix® Americas Assessment 2023
Alorica has been distinguished as a Leader for the second consecutive year by Everest Group analysts for its digital-first CX solutions.
A Leader Yet Again
Alorica has been named a LEADER in the Gartner® 2022 Magic Quadrant™ for Customer Service BPO.
NelsonHall’s 2023 Content Transformation Services NEAT Evaluation
Alorica was identified as a Leader in NelsonHall’s 2023 Content Transformation Services NEAT evaluation for CX Improvement Capability.
Gold Stevie® Award for Achievement in the Use of Data & Analytics
Alorica’s Interaction Analytics leverage customer interaction data to extract actionable business intelligence to enhance CX.
Global DEI Commitment
Alorica wins top honor for inclusive practices and company culture that enhance the employee experience and drive operational excellence.
Top Place to Work
Alorica wins Top Place to Work for its DEI-focused culture, grassroots philanthropy and employee development opportunities.
Gold Stevie Award for Employer of the Year
We won the 2021 Gold Stevie® Award for Great Employers! This award, which recognizes companies that are the best places to work, is the culmination of all our hard work to make Alorica an insanely great place to work.
Silver Stevie® Award for Minority-Owned Business of the Year
Largest certified minority-owned BPO recognized for industry-leading commitment to DE&I as it celebrates 24 years of operation.
Silver Stevie® Award for Women Helping Women
Colleen Beers, Global Head of Trust & Safety, was awarded for her work in empowering, supporting and developing women within and outside of Alorica.
#1 for Health Plan CX
Consumers rate Alorica #1 in healthcare industry’s largest vendor satisfaction survey by Black Book.
IAOP
In 2023, for the tenth year in a row, Alorica secured a spot on the IAOP Global Outsourcing 100, a list that recognizes the world’s best outsourcing service providers and advisers from across all industries…
Silver Stevie® Award for Minority-Owned Business of the Year
The Largest Certified & Award-Winning Minority-Owned BPO in the U.S. Recognized for Company’s Industry-Leading Commitment to Diversity for Fourth Time
Bronze Stevie® Award for Best Use of Technology in Customer Service
Alorica’s continuous, data-driven approach to enriching employee development help leading brands execute on innovative CX strategies that achieve optimal business outcomes.
Stevie® Award for Achievement in Developing and Promoting Women
Alorica earns award for industry-leading career development for its workforce of 60% women.
Comparably’s Best CEOs for Women
With 61% women in the company, we take it seriously that our leadership was recognized for celebrating, developing and promoting women.
NelsonHall’s 2021 Social Media CX Services NEAT Assessment
Alorica was identified as a Leader in NelsonHall’s 2021 Social Media CX Services NEAT Assessment for Content Moderation, Trust and Safety.
Silver Stevie® Award for Minority-Owned Business of the Year
As the largest minority-owned BPO provider in the world, Alorica is certified as a Minority Business Enterprise (MBE). Recognition by the Stevies affirms alignment with our clients’ goals to source from diverse & minority-owned companies.
Silver Stevie® Award for Most Valuable Non-Profit Response
Chief Culture Officer Joyce Lee and non-profit partner Making Lives Better with Alorica were honored for leading MLBA’s efforts to provide pandemic relief through a culture of connection and empowerment, spanning grant donations, charity support and resource assistance
Alorica Wins Silver in 11th Annual Best in Biz Awards
Alorica won Silver for Best Place to Work by Best in Biz Awards for its award-winning learning and development programs, digital-first engagement tools and socially responsible initiatives.
Diversity, Equity and Inclusion Communications Winner
Alorica was awarded for its Together for Inclusion, Diversity & Equity (TIDE) initiative, a cornerstone of the employee experience and blueprint for conversations on social issues that matter to the company’s global workforce.
Comparably’s Best Company for Diversity and Best Company for Women
These lists were derived from 15 million ratings from anonymous employees across 70,000 companies. The two recognitions underscore Alorica’s DEI efforts through its global programs and Women’s Initiative.
Comparably’s Best CEOs for Diversity
Based on the sentiment of employees of color who anonymously rated Alorica during a 12-month period (July 2020 – June 2021), this award recognizes the Company for driving positive culture change and encouraging diversity and inclusion across the organization.
IAOP
For the eighth year in a row, Alorica secured a spot on IAOP’s 2021 Global Outsourcing 100, a list that recognizes the world’s best outsourcing service providers and advisers from across all industries, areas of specialization and sizes.
Training & Dev. Solution of the Year, 2020
For the second time in three years, the CCW Excellence Awards presented Alorica with the Training & Development Solution of the Year award. Our approach was lauded for its ability to attract, onboard, develop and retain the best people in the industry.
2019 Stevies
Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer Service with three honors for “Consulting Practice of the Year,” “Training Practice of the Year” and “Outsourcing Provider of the Year.”
2019 Stevies
Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer Service with three honors for “Consulting Practice of the Year,” “Training Practice of the Year” and “Outsourcing Provider of the Year.”
BPO of the Year
Alorica received the coveted “BPO of the Year” at the 2019 CCW Excellence Awards for its best-in-class capabilities in recruiting (chatbots), training (gamification, microlearning, culture), execution (rebadging, ramping) and performance (CSAT,
NPS).
2020 IAOP Impact Sourcing Champions
Alorica has been selected to be included in IAOP’s Impact Sourcing Champions Index in partnership with the Global Mentorship Initiative (GMI). The Index is IAOP’s inaugural list of companies that have distinguished themselves as trailblazers in Impact Sourcing.
CRM Service Winner
Alorica nabbed the winning spot for “Best Contact Center Outsourcing” in the 2019 CRM Service Leaders Awards, for its overall “stellar performance,” earning a 4.2 score in company direction, a category-leading 4.0 score in customer
satisfaction and another category-leading 3.8 score in cost.
2018 AT&T
Alorica received the “2018 AT&T Supplier Award” for its high performance and excellent service to AT&T affiliates in 2017. Alorica was selected for its supplier diversity results, creative cost management solutions, teamwork, customer
service, product/service performance and sustainability.
2020 TSIA Rated Outstanding
Alorica has achieved North America TSIA Rated Outstanding Assisted Support certification for Pitney Bowes.
Excellence in Customer Service:
The Business Intelligence Group Excellence in Customer Service Awards, which recognizes companies that deploy strategic customer service programs that achieve a 92 percent customer retention rate, honored Alorica with “Outsourcing Partner of the
Year” and “Consultant of the Year” awards.
Asia-Pacific Stevie
At the sixth annual Asia-Pacific Stevie Awards, Alorica was honored for its employee experience excellence, earning two “Gold” designations for its learning and development programs.
Inc 5000
For the first time ever, Alorica earned a position – No. 1,684 – on the 37th annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.
Frost & Sullivan
Alorica awarded the “2015 North American Frost & Sullivan Award” for Competitive Strategy Innovation and Leadership in the midst of competitive intensity, customer volatility and economic uncertainty.
HFS Research:
Analyst firm HFS Research, included Alorica in its Top 10 Front Office Customer Engagement Operations Services 2019 list, where we ranked No. 8 Overall and No. 3 for Ability to Execute (breadth and depth of services and services delivery).
CCW Awards
At the 2018 CCW Excellence Awards, Alorica won “Best Training & Development Program,” recognizing our ability to build flexible coaching strategies and reward, distinguish and incentivize employees.
dotCOMM
Recognizing the industry’s best web creativity and digital communications, Alorica grabbed three platinum dotCOMM awards in “Social Media Marketing,” “Digital Marketing & Communications Campaign” and “Brand Identity
Campaign.”
Telly Awards
The premier awards program honoring video and television across all screens, recognized Alorica with three wins in the following categories: “Campaign – Social: Branded Content,” “Series – Culture & Lifestyle: Social
Video” and “General – Culture & Lifestyle: Social Video.”
Everest Group
Management consulting and research firm, Everest Group, recognized Alorica as an “Industry Leader” in its 2020 PEAK Matrix for Customer Experience Management (CXM) report.
Military Spouse
A partner of The Department of Defense’s Military Spouse Employment program since 2012, Alorica is committed to providing employment and leadership development opportunities for military veterans and their spouses.
