How Alorica and LoanPro Are Elevating CX in Lending

When it comes to people’s finances, CX has to do more than move fast—it has to feel right. On this Fintech Confidential episode, Alorica’s Jay King, President of North America and Global Head of Financial Solutions, and Aimee Ford, Global Market Leader for BFSI, join host Tedd Huff and Jordan Greenberg of LoanPro to break down how the Alorica + LoanPro partnership is raising the bar in lending support. This conversation pulls back the curtain on what great CX truly requires—empathy, personalization, smart tech, and skilled agents working in sync to deliver support that feels human and seamlessly aligns with the brand.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.