Fact Sheet: Retail CX, Reimagined for Today

Today’s retailers face more pressure than ever, from shifting customer expectations to the explosion of eCommerce and rising competition.

Shoppers demand fast, personalized, and seamless experiences across every channel—online, in-store, and everywhere in between.

Meeting those expectations while controlling costs and driving growth is no easy task, and that’s where Alorica comes in.

With over 25 years of retail expertise, our digital-first, human-centered approach helps elevate the customer journey, streamline operations, and unlock new revenue opportunities.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.