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The Consumerization of Healthcare


Healthcare patients today are more empowered and more involved in key decisions about their care. Enabled by increased access to information and more choices, patients are actively driving a shift in the healthcare industry—and healthcare service providers must shift, too.  

Read the 42 page eBook to learn what it takes to win in the ‘Age of the Customer.’   For more strategies on how to transform your organization to deliver a better patient experience, visit our Healthcare Services and Solutions page

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.