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IRVINE, Calif. – June 20, 2018 – It is with great honor that Alorica Inc., the world’s leading platform for all customer interactions, announced that
it has been recognized with the CCW Excellence Award for Best Training and Development Program during the 19th Annual Customer Contact Week (CCW) conference and expo. The CCW Excellence Awards honor, recognize and promote individuals and
teams who have made a commitment to driving superior contact center and CX performance. The Best Training & Development Program category recognizes the ability to – among other things – build flexible coaching strategies and reward,
distinguish and incentivize employees.
“At Alorica, we’ve made it a priority to invest in our global team – at all levels within the organization – offering a challenging and exciting work environment and an excellent place to build a meaningful career,” said
Andy Lee, Chairman & CEO at Alorica. “We are honored to be recognized by industry experts and peers for our efforts in creating and implementing innovative methods to hire, train and retain our workforce. We are committed to delivering continued
employee development, which in turn leads to happier employees, resulting in more insanely great customer interactions.”
Key highlights of Alorica's training and development programs that were provided in the award submission include:
If you’re interested in joining a company that is driven by passion, performance and possibilities, please check out Alorica’s career opportunities here.
At Alorica, we only do one thing -- we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experience for customers fueled by innovative technology, advanced data analytics,
and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of
the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 130 locations across 15 countries and 11 time zones around
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.