We respect and protect your privacy. However, we may collect different kinds of information from you through your use of our website. The purpose of this Privacy Statement is to explain to you what types of information about you we may collect, and how we may use and disclose your information. It is also our goal to explain to you the steps you can take to address any concerns you may have regarding your personal information. Please note that your use of our website (“Site”) signifies your agreement to be bound by the most recent version of this Privacy Statement. Accordingly, when you use our website, you should check the date of this Privacy Statement at the top and review any changes we have made from the previous version.
We are a global organization and our information systems are in several countries around the world. We also use service providers whose information systems may also be in various countries. This means your personal information may end up in one of those information systems in another country, and that country may have a different level of data protection regulation than yours. By using this Site, you consent to the transfer of your information to countries outside of your country of residence, including the United States, which may have different data protection rules than your country. No matter what country your personal information is in, we comply with applicable law and will also abide by the commitments we make in this Privacy Statement.
What is Personal Information?
Personal Information is basically any information that relates to and describes you. Some examples of Personal Information are your 1) contact information, such as your phone number and email; 2) financial account information, such as your bank account; or 3) job applicant information, such as your resume, previous work experience and social security number.
In general, you can use our website without telling us who you are and without giving any personal information about yourself. There are times, however, when we may need information from you.
When and how do we collect your Personal Information?
You may choose to give us personal information in a variety of situations. For example, you may give us your contact information (e.g. your name, address, or e-mail address) for us to correspond with you regarding our Services and Products. Another situation where you may provide us with your personal information is when you give us a description of your education and work experience for a potential employment opportunity at Alorica. Regardless of how or why we receive your personal information, it is our goal to notify you of how we will use your personal information before we collect it from you. Accordingly, if you expressly tell us by emailing us at firstname.lastname@example.org that you do not want us to use your information for purposes other than the purpose for which you gave us your information, we will not use it for any other purpose.
When do we use your information?
If you request something from our website, for example and not by limitation, a service, a callback, or specific marketing materials, we will use the information you provide to process and fulfill your request. For example, if you provide us with your phone number in connection to your inquiry, we may communicate to you by way of telephone. Please note that there may be situations where on the basis of necessity, we would have to share your information with third parties/suppliers to fulfill your request.
We may ask you for permission to share your information with our business partners for marketing purposes; we will never share your personal information with third parties for marketing purposes without your consent. We will never sell or rent your personal information.
We also may use your contact information that you provide in connection to your potential partnership and general inquiry, such as your email address, for business purposes by communicating to you marketing and promotional offers for our products and services. If you do not want us to communicate with you at any time after reaching out to us, please contact us to let us know that you do not wish to be contacted, and we will stop our communication with you.
You may provide us with your personal information, such as a resume, curriculum vitae, and/or security number in connection with a potential employment opportunity at Alorica, whether advertised on the Alorica website or otherwise. We may use this information throughout Alorica for the purpose of your employment consideration. We also may share and use the information on your job application with third parties/suppliers, such as background services and our affiliates, to evaluate and analyze your potential employment. Unless you expressly instruct us otherwise, we may keep the information you provide us in connection to your job application for your future employment consideration at Alorica.
We may collect information through Cookies and other Data Technologies from our website visitors in an aggregate and non-identifiable way. We may use such aggregate non-identifiable information from our website visitors to help us design and provide better customer service and experience on our website. For example, we may analyze such collection of non-identifiable information to examine how many visits a certain page on our website gets per day. For more information on Cookies and other Data Technologies, please see “What are Cookies and other Data Collection Technologies?” section below.
Please be aware that in certain circumstances, such as law-related investigations, we may have to disclose your information to comply with the law, regulations and other lawful requirements.
How do we protect your personal information?
Using Information Security and Quality technology
How about when third party Suppliers are involved?
In some cases, in the ordinary course of business (e.g. checking your information with a background services provider in connection to your job application), we may use suppliers to collect, use, analyze and otherwise process information on our behalf. It is our policy and practice to require such suppliers to handle information in a manner consistent with our security measures and processes.
Protecting Children’s On-line Privacy
We comply with the Children’s Online Privacy Protection Act (COPPA), and in particular, recognize the importance of protecting the privacy of children. Accordingly, our website does not intend to target or attract children, and pursuant to COPPA, we will not knowingly collect any Personal Information from children under the age of 13. If you have reason to believe a child has used or is using Alorica’s website, please contact us, and we will take appropriate and prompt measures to delete any information related to the child.
What are Cookies and other Data Collection Technologies?
We sometimes collect small pieces of data from users who visit our website to help us provide optimal customer experience, including but not limited to ensuring consistency and efficiency. Such data are called “Cookies.”
The cookies that may exist on our website serve important roles that relate to necessity, functionality, performance, and third party/embedded content.
First, cookies may need to be utilized to have a functioning website for our users. Second, cookies have the ability to store preferences for our visitors, which ultimately allows us to enhance customer experience by improved functionality and performance. Lastly, cookies from third party websites, including social media websites such as Facebook, may track information when you access their sites from links on our website. Accordingly, we have no control over information collected by these Third Party/Embedded Content cookies.
Some parts of our website also use a Web beacon or other technologies in a non-identifiable way to help us provide enhanced customer service experience. Essentially, when you access such parts, a notice of that visit is generated, which may be processed by us or by our suppliers who also have their own reasonable privacy policies and statements. These technologies usually work in conjunction with cookies to collect non-identifiable information on an aggregate level to help us understand and analyze trends and patterns of our website, such as how many visits we get on a certain page.
What to do if you do not want Cookies?
How about links to non-Alorica websites?
Our website may contain links to other third party websites, including social media sites like Facebook and Linkedin. Please note that we are not responsible for the privacy practices or the content of those other websites when you access them from our website. As such, we encourage you to read the privacy policies of any third party website you may access from our Site.
When you contact us…
We may communicate with you via e-mail, telephone, mail, or fax in connection to your inquiry. Please note that you are always given the opportunity to ‘opt-out’ of receiving subsequent communication from us, and of having your online information used for purposes not directly related to the purpose behind your inquiry.
Have any questions or concerns?
If you no longer wish to be contacted by us, or have any questions regarding your personal information and this Privacy Statement, please contact us by email at email@example.com, or by mail to the following address:
5 Park Plaza,
Irvine, CA 92614