Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.
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Alorica successfully collaborated with OHSU to improve the patient experience through combined hospital and physician billing.
Some clients cite a strong middle-management leadership team, highly trained and performance oriented agents, scalability, flexibility, responsiveness, industry knowledge, project management skills, operational expertise and readiness for change as key strengths.
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When you’ve spent nearly 20 years making lives better, you pick up more than a little industry intuition.