Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.
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Millennials are on the rise, and poised to make up 75% of the workforce by 2025. Discover how to develop a corporate culture to attract and retain the talent-rich Generation Y.
IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.
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When you’ve spent nearly 20 years making lives better, you pick up more than a little industry intuition.
