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Alorica Secures Coveted Spot on IAOP’s Global Outsourcing 100 for Seventh Consecutive Year

Published on February 22, 2021

Alorica Announces First-Ever Impact Sourcing Partnership with IAOP to Support Venezuelan Refugees in Colombia

IRVINE, Calif. – (Feb. 22, 2021) –  Alorica Inc., a global leader in customer experience solutions, has been named on the well-known International Association of Outsourcing Professionals’ (IAOP) Global Outsourcing 100 (GO100) list for its seventh year in a row. This recognition features the world’s best outsourcing service providers and advisors from across all industries, areas of specialization and company size.   

The 2021 Global Outsourcing 100 and its sub-list are essential references for companies seeking new and expanded relationships with the industry’s best companies. Judging is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP customer members with extensive experience in selecting outsourcing services providers and advisors for their organizations.  

“Being recognized in The Global Outsourcing 100 every year is a testament to our industry-leading ability to deliver insanely great customer interactions,” said Greg Haller, Chief Operating Officer at Alorica. “This year, we take even greater pride as we further our commitment to impact sourcing while we prepare to launch operations in Colombia—our most recent example of expanding operations to support our clients.”  

As part of the recent OWS21 annual conference, IAOP, non-profit business network Tent Partnership for Refugees, Colombia’s BPO association BPrO and several major BPO companies—including Alorica—announced their first impact sourcing initiative to integrate Venezuelan refugees into the Colombian workforce. With five million Venezuelans having fled their country due to the instability and turmoil in recent years, Colombia alone has welcomed approximately two million of these refugees. Alorica has pledged its commitment to include Venezuelan refugees as part of the plan to hire hundreds in Colombia in conjunction with its market launch later this year.  

"Now, more than ever, outsourcing end-users need to be able to easily identify and select the right company for their outsourcing needs," said Debi Hamill, IAOP CEO. "It is great recognition being named to The Global Outsourcing 100. Given the strong, global competition, Alorica should be proud of achieving excellence in the field."  

Yaron Schwartz, Head of Impact Sourcing at the Tent Partnership for Refugees said, "We're thrilled to welcome Alorica to the Tent family, and we're so proud of their intention to hire Venezuelans in Colombia once they launch their operations there this year. This will build on their existing efforts to hire Venezuelans in other countries such as Mexico, Panama and Uruguay."  

For companies looking for guidance and support with their outsourcing strategy, Alorica’s regular inclusion on the GO100 list and many recent accolades reflect our high-quality, scalable capabilities and 22-year legacy of retaining the most skilled customer experience experts around the world. To discuss business goals and how our personalized solutions can positively affect customer loyalty, satisfaction and your bottom line, email  [email protected].    

About Alorica
Alorica is a global leader in customer experience solutions. We are made up of 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the best talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Alorica contact centers and operation hubs span the globe with locations in 14 countries. To learn more, visit alorica.com. 

About IAOP
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.

 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.