alorica

Please enter three or more characters.

Efficiency & Optimization

Remove friction to enhance your customer experience investments
Let’s Talk!
Contact Banner
Efficiency optimization digital connect digital bubble image

The Results You Want

Whether you’re a new business or a household name, we can help strengthen your digital presence and streamline operations to increase your profits without sacrificing CX or scalability.

Get the Most for Your Money

Maximize your ROI, improve performance, and deliver world-class experiences by removing friction and inefficiencies.

WhatWeSolve Icon1
Maximize the ROI of your CX investments
WhatWeSolve Icon1
Create fast, accurate, and seamless experiences
WhatWeSolve Icon1
Harness advances in technology to create a frictionless customer journey

How We Do It

Do more with less
Playbook_Icons_Alorica_Automation
Alorica Automation

Alorica Automation Robotic & Cognitive Automation (R&CA) transforms CX through process reengineering and automation.

Playbook_Icons_Contact_Optimization
Contact Optimization

Alorica’s Content Optimization creates efficient CX by driving digital channels, optimizing assisted interactions, and expanding unassisted interactions.

Playbook_Icons_Speed-to-Proficiency
Speed to Proficiency

Our expertise helps systematically understand opportunities for people, processes and implementation, targeting areas for improvement while attracting, onboarding, training and enabling agents in the first 90 days.

Results You Can Measure

83%

Lower cost to serve using Alorica Automation for a consumer electronics company

$500K

Annual cost savings achieved by automating manual transactions for a logistics company

85%

Increase in productivity using Robotic Process Automation for a reputation management company

70%

Reduction in training time and 15% NPS lift for a ridesharing company

Related Content

ai-chat-bot-fact-sheet-ALOR-19-603-1
Meet AVA. She’s not your basic bot
Get to know AVA, the Alorica Virtual Assistant. Discover how artificial intelligence and chatbots are revolutionizing the customer experience.
Read More
Increase Speed to Proficiency eBook
Think Quick: Increase Speed to Proficiency
Discover smart tactics to enable your organization to deliver a better customer experience and reach a higher agent ROI as you drive down attrition.
Read More
Alorica Agent Assist Thumbnail
Making Every Agent Excellent with Alorica Agent Assist
With Alorica’s Agent Assist, you can anticipate customers’ needs and empower your agents through real-time, next best actions. Read more.
Read More
Transforming Technology Thumbnail
Transforming Technology
A major consumer electronics manufacturer saw immediate results and saved millions of dollars through improved customer experience and technical support services.
Read More
Alorica Analytics Data and CX Analytics Fact Sheet
Alorica Analytics: Real-world results that transform CX...
Elevate your brand from “good” to “insanely great” with Alorica’s CX Data Analytics. Call us & turn your customer experience data into actionable insights.
Read More
The 411 on Robotic Automation
Watch our video on robotic automation, and discover our agents are empowered to deliver insanely great customer experiences.
Read More
Load More
Closing Banner Image
Ready to Get Started?
Meet your customers where they want, when they want.
Let’s Talk!

We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.

Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

Contact