Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
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As customers become more comfortable using self-service for routine issues, and by 2025, 85% of interactions with a business will exist without person-to-person communication. But this means that the calls that do come in tend to be more involved, and
they require greater agent finesse and problem-solving skills.
Read our 37 page eBook for smart tactics and case studies you can use to ramp proficiency to take your teams from good to insanely great.
Visit our Customer Service Solutions page to learn more about streamlining operations, driving innovation and enhancing your ROI.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.