Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.
Please enter three or more characters.
As customers become more comfortable using self-service for routine issues, and by 2025, 85% of interactions with a business will exist without person-to-person communication. But this means that the calls that do come in tend to be more involved, and they require greater agent finesse and problem-solving skills.
Read our 37 page eBook for smart tactics and case studies you can use to ramp proficiency to take your teams from good to insanely great.
Visit our Customer Service Solutions page to learn more about streamlining operations, driving innovation and enhancing your ROI.
By creating an account to access our gated information, you agree that you may receive communications from Alorica Inc., including its affiliates and subsidiaries, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of the actual email.
We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.