Please enter three or more characters.

CaseStudy_TransformTech

Transforming Technology

Download

A major consumer electronics manufacturer came to Alorica with customer support challenges—they needed to stem the tide of support calls, repair a broken registration process, streamline warranty information and improve self-service success rates.

Alorica came to the rescue with results they could measure—and fast!  

  • 15% reduction in phone support calls
  • Dramatic increase in customer self-support

Major improvements to registration and warranty policies, enhancing customer engagements and outcomes

After a very successful and sustained implementation, Alorica was recognized at the client’s vendor forum and introduced as a key strategic partner, trusted to improve CX while also reducing service and support costs.

Download the case study to learn more.

Thank you for filling out our form. Loading animation

Get the Report

By creating an account to access our gated information, you agree that you may receive communications from Alorica Inc., including its affiliates and subsidiaries, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of the actual email.

We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.

Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.