Transforming Technology
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A major consumer electronics manufacturer came to Alorica with customer support challenges—they needed to stem the tide of support calls, repair a broken registration process, streamline warranty information and improve self-service success rates.
Alorica came to the rescue with results they could measure—and fast!
- 15% reduction in phone support calls
- Dramatic increase in customer self-support
Major improvements to registration and warranty policies, enhancing customer engagements and outcomes
After a very successful and sustained implementation, Alorica was recognized at the client’s vendor forum and introduced as a key strategic partner, trusted to improve CX while also reducing service and support costs.
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