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Transforming Technology


A major consumer electronics manufacturer came to Alorica with customer support challenges—they needed to stem the tide of support calls, repair a broken registration process, streamline warranty information and improve self-service success rates.

Alorica came to the rescue with results they could measure—and fast!  

  • 15% reduction in phone support calls
  • Dramatic increase in customer self-support

Major improvements to registration and warranty policies, enhancing customer engagements and outcomes

After a very successful and sustained implementation, Alorica was recognized at the client’s vendor forum and introduced as a key strategic partner, trusted to improve CX while also reducing service and support costs.

Download the case study to learn more.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.