Accent Harmonization| Alorica

What We Do

Our Accent Harmonization uses AI to harmonize agent accents and cancel background noise in real-time, creating clearer communication that reduces misunderstandings and boosts satisfaction.

The Alorica Difference

Rapid & Simple to Deploy

Easy to install on desktop and works with any CCaaS platform and most headsets.

Real-Time Processing

Tool neutralizes accent and reduces background noise with low latency for natural conversations.

No Data Privacy Issues

Tool neutralizes accent and reduces background noise with low latency for natural conversations.

Enterprise-Grade Security

Fully compliant with HIPAA, SOC 2, GDPR, PCI DSS, and more for complete peace of mind.

Real Time Speech-to-Speech AI Technology

Powerful AI technology working in real-time to make every conversation perfectly clear

Recognize Speech

The AI accurately detects and interprets the agent's natural speech patterns in real time.

Map Speech

Proprietary algorithms identify and adjust speech patterns and adjusts them to match the customer's native language.

Synthesize Speech

The technology softens the agent's accent while keeping their unique voice for authentic interactions.

Noise Cancellation

The AI detects and eliminates background noise and echo from calls for better clarity.

Industry-Specific Solutions

See how Accent Harmonization drives measurable outcomes tailored to your sector's unique challenges

Healthcare

Make sure critical information on benefits, policies, and procedures gets communicated clearly every time. A major medical insurance provider cut frustrating disconnections by 12% and a healthcare client improved customer satisfaction scores by 8%.

Technology

Remove accent barriers that frustrate prospects and stall conversions. A top enterprise saw a 2% surge in qualified leads and a 15% increase in closed deals when every agent interaction was clearly understood.

Retail

Help your offshore agents handle complex orders and high call volumes accurately. A rapidly growing food delivery startup cut transfer rates by 70% and increased sales by 40% boost with crystal-clear conversations.

Travel & Hospitality

Improve conversion rates and guest experience with clear, confident communication across global teams. A leading hotel group saw a 50% increase in conversion rates and sales transfer processes improve by 42%.

Results You Can Measure

18%

average decrease in Average Handle Time (AHT)

70%

reduction in call transfer rates

22%

boost in Customer Satisfaction (CSAT) scores

21 pt.

improvement in Net Promoter Score (NPS)

17%

average increase in sales efficiency

50%

increase in conversion rates for hospitality

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Discover how our Accent Harmonization solution can reduce costs, improve efficiency, and create better customer experiences.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.