CX Insights - Omnichannel Customer Experience Analytics| Alorica

What We Do

Use your customer data to drive better outcomes.

Analyze customer feedback and interactions across every channel to find and fix pain points. We look at sentiment and contact demand to deliver recommendations that boost satisfaction and reduce costs.

The Alorica Difference

Omnichannel Analytics

Capture and analyze customer feedback across every channel.

Voice of Customer Data

Your customers are talking; we help you listen and get a clear understanding of what they need.

Contact Demand Analysis

Lower support volume with smart insights that spot contact triggers so you can resolve issues before customers call.

Your Data, Better CX Insights

You’re sitting on a mountain of raw data, we’re here to sift through the noise and discover insights that move the needle for your business.

Omnichannel Sentiment Analytics

Track emotional trends and root issues across channels like chat, email, and social.

Contact Demand Analysis

Identify and address key contact drivers to reduce support load.

Voice of the Customer Reports

Use real customer insights to guide transformation.

Process & Training Optimization

Find gaps affecting CSAT and agent readiness while creating training programs to bridge them.

Actionable Reporting

Deliver targeted recommendations for teams and leaders using automation.

Making an Impact Across Industries

CX Insights improves customer experience, tailored to your industry’s unique challenges

Retail

Lower churn and increase conversions through journey analytics

Banking & Financial Services

Boost customer satisfaction by better understanding customer needs

Travel & Hospitality

Identify pain points so you can resolve them before customers need to call for help

Results You Can Measure

12%

increase in customer satisfaction scores

2.5%

reduction in contact volume

$1.2M

revenue impact through better customer journey mapping

increase in sales conversions

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Ready to Get Started?

Want to hear what your customers really need? We can help you listen.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.