Digital Translation & Enrichment

What We Do

Our AI translation breaks down language barriers across digital channels to reduce costs, expand your talent pool, and elevate the experiences with natural, accurate responses.

The Alorica Difference

Cost Efficiency

Cut your total costs (TCO) significantly by moving multilingual support to offshore digital centers and reducing your need for native-language agents.

Talent Expansion

Hire agents for your customer support skills, not just the languages they speak, building multilingual capabilities without scaling headcount.

Operational Excellence

Speed up onboarding, improve problem resolution with AI responses, and keep your brand communication consistent across all regions.

How Our Intelligent Translation Works

Our AI doesn't just translate words, it enriches conversations, protects your data, and provides real-time intelligence to transform customer experiences.

AI-Powered Translation

Deliver high-quality, natural-sounding responses with cultural context in the customer’s language to boost CSAT.

Content Enrichment

Make conversations better with improved syntax and diction improvements, grammar corrections, and custom phrases that match your brand.

Data Security & Moderation

Protect your data with enterprise-grade security, including message moderation, filtering, and customized transcript redaction.

Real-Time Intelligence

Identify problems, summarize resolutions, route conversations based on context, and extract key information automatically for insights.

Proven Results Across Key Industries

AI-powered translation delivers measurable outcomes for sectors with global customers and complex support needs.

Retail

We fix fragmented support for global retail brands by centralizing operations, helping one consumer electronics leader achieve a 91.3% CSAT score and respond to customers 52% faster.

Technology

We help technology manufacturers centralize global after-sales support, enabling one technology manufacturer to reduce its cost-to-serve by ~63% while maintaining over 95% linguistic accuracy.

Travel & Hospitality

We help travel and hospitality companies rapidly scale support for seasonal surges and niche languages, empowering a global brand to reduce hiring lead times by 75% while improving service levels by 68.5%.

Results You Can Measure

63%

reduction in cost to serve for a multinational telecom provider

20 pt.

higher NPS using English agents + AI translation

91%

average CSAT score for a global consumer electronics brand

51%

decrease in multilingual support costs

68%

improvement in response times

10%

reduction in average handle time (AHT)

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.