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Conversational AI
Revolutionize your CX with emotionally intelligent conversational AI.
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What We Do

evoAI™ is an award-winning conversational AI that reads tone, catches context, and responds with genuine emotion. It resolves issues efficiently while sounding completely human.
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Meet evoAI™

Try evoAI for Yourself

Make It Yours

Deploy evoAI with your branding, voice, and personality. At Alorica, we call our version AVA—our virtual assistant powered by evoAI.

See It in Action

Click the green "Hey there! I am AVA!" button at the bottom right of your screen to chat with evoAI right now.

What Makes evoAI™ Different

Enterprise-grade AI that understands context, reads emotion, and scales to millions of conversations.
evoAI™ speaks with authentic inflections and emotional awareness that create conversations indistinguishable from human agents.
Supporting over 120 languages and regional dialects, evoAI™ enables you to support customers no matter where they’re from.
evoAI™ integrates with telephony systems, CCaaS platforms, and leading enterprise software, providing a solution that works with your tech stack.
Customer sentiment analysis helps evoAI™ adapt its communication style to respond appropriately in every context.
Able to handle up to 1 million concurrent interactions with 99.9% uptime, evoAI™ supercharges your customer service capabilities.
With half a second of latency between responses, evoAI™ is 3x faster than comparable models.
evoAI™ can execute simple tasks for customers, like scheduling appointments and confirming delivery dates, so human agents are free to focus complex projects.
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Award-Winning Conversational AI

Recognition from industry leaders who know what moves the needle

The Alorica Difference

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CX Expertise

With 25 years of experience, Alorica is an expert partner at transforming CX with seamless, scalable solutions that integrate efficiently with multi-partner models.

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Tech Know-How

The AIQ Innovation Lab incubates and deploys leading AI technologies that enhance humans, striking the right balance between automation and human ingenuity.

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Data-Driven Results

We drive measurable improvements in efficiency, customer satisfaction, and operational performance through continuous analysis and process optimization.

Built for Your Industry

evoAI™ speaks your industry's language and understands your compliance requirements
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Hasten Resolutions in Travel and Hospitality

evoAI™ manages reservations and itinerary changes while providing real-time travel updates, reducing seasonal hiring needs by 60%.

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Improve Shopping Experiences in Retail

Automate routine tasks like order tracking, inventory checks, and returns to cut your call your volume in half, so your team can focus on high-value interactions.

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Healthcare

HIPAA-compliant scheduling and billing that runs 24/7. Let your staff focus on patient care instead of administrative busywork.

Results You Can Measure

50%

Of all calls resolved by evoAI™ without needing to involve a human agent

100+

120+ Languages and regional dialects supported

$7.2M

Revenue generated over 5+ minute calls

15pt

CSAT increase on average

60%

Reduction in seasonal hiring

500ms

Ultra-low latency

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See how AI voice agents can transform your customer service.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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