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Conversational AI
Revolutionize your CX with emotionally intelligent conversational AI.
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Meet evoAI™

evoAI™ is an award-winning conversational AI that understands tone, sentiment, and context so it can have genuine, human-feeling conversations that resolve customer interactions efficiently.
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2025 AI Excellence Award Winner

For breakthrough innovation with evoAI™, Alorica has been named an Outstanding Organization by Business Intelligence Group.

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The Alorica Difference

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CX Expertise

With 25 years of experience, Alorica is an expert partner at transforming CX with seamless, scalable solutions that integrate efficiently with multi-partner models.

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Tech Know-How

The AIQ Innovation Lab incubates and deploys leading AI technologies that enhance humans, striking the right balance between automation and human ingenuity.

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Data-Driven Results

We drive measurable improvements in efficiency, customer satisfaction, and operational performance through continuous analysis and process optimization.

Customer Conversations Reimagined 

Deliver customer interactions that feel genuinely human with AI that understands context, emotion, and intent at enterprise scale.
evoAI™ speaks with authentic inflections and emotional awareness that create conversations indistinguishable from human agents.
Supporting over 120 languages and regional dialects, evoAI™ enables you to support customers no matter where they’re from.
evoAI™ integrates with telephony systems, CCaaS platforms, and leading enterprise software, providing a solution that works with your tech stack.
Customer sentiment analysis helps evoAI™ adapt its communication style to respond appropriately in every context.
Able to handle up to 1 million concurrent interactions with 99.9% uptime, evoAI™ supercharges your customer service capabilities.
With half a second of latency between responses, evoAI™ is 3x faster than comparable models.
evoAI™ can execute simple tasks for customers, like scheduling appointments and confirming delivery dates, so human agents are free to focus complex projects.
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Intelligent AI for Any Industry

evoAI™ understands the specific language, regulations, and customer needs of your industry.
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Hasten Resolutions in Travel and Hospitality

evoAI™ manages reservations and itinerary changes while providing real-time travel updates, reducing seasonal hiring needs by 60%.

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Improve Shopping Experiences in Retail

Automate routine tasks like order tracking, inventory checks, and returns to cut your call your volume in half, so your team can focus on high-value interactions.

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Reduce Administrative Burdens in Healthcare

Unlock HIPAA-compliant, 24/7 appointment scheduling and billing management, enabling your staff to focus on providing excellent care without the distraction of administrative tasks.

Results You Can Measure

50%

Of all calls resolved by evoAI™ without needing to involve a human agent

100+

120+ Languages and regional dialects supported

$7.2M

Revenue generated over 5+ minute calls

15pt

CSAT increase on average

60%

Reduction in seasonal hiring

500ms

Ultra-low latency

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Want to revolutionize your customer service with evoAI™?
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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