What We Do
Hybrid Automated QA combines AI interaction analytics with human expertise.
We analyze every customer interaction across calls, chats, and emails to evaluate quality, detect sentiment, and identify root causes. The result is actionable insights that drive effective coaching, improve operational efficiency, and create better customer journeys.
The Alorica Difference
Human-in-the-Loop + AI
Combines automated scoring with targeted human review for more effective coaching and insights you can trust.
100% Interaction Coverage
Move beyond random sampling. Gain insights from every single customer interaction across all channels.
Actionable Behavioral Insights
Track and coach behaviors, not just scores, with emotion detection and root cause analysis.
