
How Alorica’s Frontline-Led AI Strategy Is Reshaping CX and EX
Chief Digital & Technology Officer Harry Folloder joins Genesys and Shep Hyken—bestselling author, keynote speaker, and customer service expert—to break down what it takes to deliver loyalty-building experiences. From replacing outdated “omnichannel” thinking with a truly channel-less approach, to enabling self-aware self-service, aligning tech with journey maps, and treating vendors as vested partners, this is a playbook for the future of CX.
Learn more, visit www.alorica.com/alorica-iq
Learn more, visit www.alorica.com/alorica-iq
Get the Report
By clicking below, you consent to us contacting you directly, and to the collection, storage, and use of your personal information as more fully described in our privacy policy.