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How Alorica’s Frontline-Led AI Strategy Is Reshaping CX and EX

Chief Digital & Technology Officer Harry Folloder joins Genesys and Shep Hyken—bestselling author, keynote speaker, and customer service expert—to break down what it takes to deliver loyalty-building experiences. From replacing outdated “omnichannel” thinking with a truly channel-less approach, to enabling self-aware self-service, aligning tech with journey maps, and treating vendors as vested partners, this is a playbook for the future of CX. 

Learn more, visit  www.alorica.com/alorica-iq

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.