Please enter three or more characters.

ALOR-18-245-JobBurnout

Speed to Proficiency Fact Sheet

Download
Operational delivery to maximize performance

Getting your team up to speed takes time—from lengthy training times, made worse by high attrition rates to fluctuations in hiring cycles.

And that puts your company and your customers in a bind, especially if your objective is to improve speed, performance and accuracy…because today’s customers expect more than the same old support.

  • 20%+ increase in “difficult” calls reported, up from an average of 10%1</
  • 85% of interactions with a business will exist without person-to-person communication2
  • 58% average agent turnover rate due largely to attrition3

 

Proficiency Made Possible

With Alorica, getting your agents up to speed is easy and quick! We systematically identify and implement target areas for improvement in attracting, onboarding, training, and enabling agents in the first 90 days…when it matters most.

 

1Harvard Business Review
2Comm100
3Five9 & ICMI

Thank you for filling out our form. Loading animation

Get the Report

By creating an account to access our gated information, you agree that you may receive communications from Alorica Inc., including its affiliates and subsidiaries, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of the actual email.

We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.

Privacy Policy

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.