Speed to Proficiency Fact Sheet
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Operational delivery to maximize performance
Getting your team up to speed takes time—from lengthy training times, made worse by high attrition rates to fluctuations in hiring cycles.
And that puts your company and your customers in a bind, especially if your objective is to improve speed, performance and accuracy…because today’s customers expect more than the same old support.
- 20%+ increase in “difficult” calls reported, up from an average of 10%1</
- 85% of interactions with a business will exist without person-to-person communication2
- 58% average agent turnover rate due largely to attrition3
Proficiency Made Possible
With Alorica, getting your agents up to speed is easy and quick! We systematically identify and implement target areas for improvement in attracting, onboarding, training, and enabling agents in the first 90 days…when it matters most.
1Harvard Business Review
2Comm100
3Five9 & ICMI
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