Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.
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Robots—in reality, they’re pretty darn useful in helping agents solve simpler issues faster. Watch our video and discover how RDA and RPA processes can help agents deliver an insanely great customer experience.
Global Digital Transformation Provider Wins Big by Enhancing the Customer Experience for the Best Brands on the Planet
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