Diversity, Equity and Inclusion

Doing the right thing—and taking care of one another—is an integral part of who we are.

We Champion a Changing TIDE

Alorica’s TIDE initiative is our global Diversity, Equity and Inclusion program—and serves as a cornerstone for the entire Alorica employee experience.


By listening to our people, we forge stronger connections. Through greater connections, we empower change. And in doing so, we’re able to foster an inclusive and respectful work environment—and enable true, lasting impact.

Largest Minority-Owned BPO

Advocating for diversity starts at the top, and Alorica is proud to be a global certified Minority Business Enterprise.


  • 2021 Silver Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Listed on IAOP’s 2020 Impact Sourcing Champions Index
  • 2019 & 2018 Bronze Stevie Winner from American Business Awards for Minority-Owned Business of the Year
  • Top 100 Diversity Owned Businesses in CA (#4)
  • Top 100 Asian Pacific American Owned Businesses in US (#4)
  • Top 500 Diversity Owned Businesses in the U.S. (#30)
  • Military Friendly Employer designation by Victory Media

What Our People Are Saying

Real Talk

A key component within TIDE, our Real Talk sessions provide an interactive forum for Aloricans to come together and discuss social issues that matter most to them and their communities. We began hosting the Real Talk series in 2020, and have covered topics including diversity and inclusion, equity vs. equality, gender bias, sexual orientation discrimination and dismantling stereotypes.

Women’s Initiative

Our quarterly Speaker Series showcases leaders from inside Alorica and beyond, covering topics such as A Journey In Leadership, Building Your Personal Brand, and Leading with Authenticity and Leaning into Vulnerability. Other recent events have included

  • Simple Wisdom for Complex Lives – Dr. Kristen Ray, Bayless Healthcare
  • It’s Time to Take a Stand! – Panelists from across Alorica
  • Seven Steps to a More impactful You! – Lauren Chesley Clark, Founder of Purpose, LLC
  • Finding Your Voice – Rochelle Karr, Director of Corporate Social Responsibility and Alumni Relations al O’Melveny Law


lt’s an honor to have esteemed client leadership occasionally host the global events, which draw more than 500 Aloricans each time. To date, we’ve welcomed Kelly Truax, Senior VP of CSG Support Services at Dell Technologies and Callie Field, EVP of Customer Care at T-Mobile to our virtual stage-with many more in the pipeline’

Learn More

Our commitment to Diversity, Equity and Inclusion is steadfast—and we have so much more planned for the future. To explore further, please reach out to Sunny— Sr. Director of Corporate Social Responsibility and bona fide ray of happiness—at Sunny.Yu@alorica.com.