Customer Futures is a new podcast that focuses on trends, technology, and everything related to the customer experience.
For their inaugural episode, host Mark Hilary (CX Files) sat down with Alorica’s Graham Brown, SVP, Global Market Leader, EMEA, to examine how recent global events and advancements in technology have changed the way the Travel & Hospitality industry approaches multilingual CX, a longstanding challenge up until now.
Here’s just some of what’s explored in the discussion:
The unique CX challenges the Travel & Hospitality industry faces, from seasonality and unexpected events to the need for immediate and efficient support
Global customer bases—and how to best support them across every language
How AI-powered solutions are revolutionising multilingual CX, making it easy to deploy digital interactions in local languages, empowering real-time, conversational, natural exchanges regardless of the speakers’ languages
Scalability with AI-enhanced agents, powered by groundbreaking technology that can be deployed today
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Get ConnectedListen to the full episode below!
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