Identity Fraud Prevention | Voice Authentication

What We Do

Secure your contact center with seamless voice biometrics and advanced fraud detection, letting a caller’s voice become their secure password to prevent fraud.

The Alorica Difference

Always Innovating

We're early adopters and advisers, building breakthrough solutions and investing in the latest tech before anyone else gets it.

Seamless Platform Security

Maintain user trust by preventing fraud without friction, enhancing security without impacting CX.

Your Success Is Our Mission

Twenty-plus years of obsessing over client goals means we know how to get you where you want to go.

Comprehensive Protection Across the Customer Journey

Secure every touchpoint from onboarding through high-risk transactions with flexible authentication options.

Voice Authentication

Verify callers in 3 seconds with active or passive biometrics that work seamlessly throughout every conversation

Zero Friction Access

Replace frustrating security questions with natural conversation that authenticates customers while they speak

Deepfake Firewall

Stop synthetic voices and replay attacks with patented liveness detection and adaptive AI that catches voice cloning

Risk Signal Analysis

Flag suspicious calls before agent interaction using phone signals and connection analysis

Enterprise Integration

Standard integrations with leading call center platforms for flexible, rapid deployment

Built for Industries Where Trust Matters Most

Protect your customers and bottom line across every sector facing identity fraud risks.

Identity Fraud Prevention webpage_Industry 1

Banking and Financial Services

Prevent account takeovers and synthetic fraud with voice biometric authentication for secure onboarding, account access, and sensitive transactions.

Identity Fraud Prevention webpage_Industry 2

Healthcare

Protect patient privacy with HIPAA-compliant identity verification for telehealth appointments and sensitive information access.

Identity Fraud Prevention webpage_Industry 3

Retail and Consumer Goods

Secure account access and support interactions with automated voice verification, while creating seamless experiences that build customer confidence and reduce support costs.

Results You Can Measure

50%

Reduction in transfers and customer wait times

Zero

Evidence of fraud through authenticated mobile channels

50-90%

Reduction in fraud-losses when switching from knowledge-based authentication (KBA)

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Ready to Get Started?

Protect your customers from sophisticated fraud attacks with voice biometric authentication.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.