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Latest from Alorica

Press Release
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Alorica and Crescendo partner to scale AI-native CX across voice and chat, uniting humans and AI to deliver measurable business outcomes.
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Press Release
Guardians of AI: Sean Hauver of Alorica On How AI Leaders Are Keeping AI Safe, Ethical, Responsible, and True
Learn how top AI leaders ensure safety, transparency, and accountability while scaling enterprise AI systems.
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Press Release
Alorica and Domu Advance AI-Driven Loan Servicing, Delivering Strong Outcomes
Alorica and DOMU deliver strong early results deploying AI-powered loan servicing through SST, with 48% of inquiries resolved by AI and high payment success rates in regulated financial environments.
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Press Release
Alorica Named a Leader in Everest Group’s 2026 Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix
Alorica named a Leader in Everest Group’s 2026 Healthcare CXM PEAK Matrix®, recognized for AI‑driven, high‑performance patient and member experience.
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Keeping Customer Data More Secure with AI
How AI helps protect customer data: real-time threat detection, smarter governance, and best practices to prevent breaches and reduce risk.
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Where points succeed, and fail, in the loyalty program equation
Explore how points-based loyalty programs drive customer behavior, increase lifetime value, and where they fall short. Learn how brands balance flexibility, cost, and simplicity to keep customers...
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The CIO’s view on starting, and restarting, AI initiatives
Chief Information & Technology Officer Sean Hauver shares how to audit failing AI initiatives, ensure business ownership, and turn experiments into enterprise value.
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Press Release
Alorica Announces Strategic Leadership Expansions Following Record Q1 Performance
Alorica announces strategic leadership expansions following record Q1 performance, reinforcing global alignment, growth momentum, and industry leadership.
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The Four Pillars of AI-Driven CX: Turning Technology into Trust
Discover the four pillars of AI-driven CX and learn how combining technology with human insight builds trust, loyalty, and business growth.
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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