Transform customer experience scalability and continuity
Work-at-Home (WAH) solutions let you rapidly deploy the most qualified talent, regardless of their geographic location—and combine powerful tools with streamlined operations to keep your customers connected to your brand.
Alorica Anywhere is a 100% virtual WAH solution that enables the world’s largest companies to be crisis-ready and future-focused—while seamlessly facilitating millions of insanely great customer interactions. One of the most secure solutions in the industry, Alorica Anywhere offers an unmatched blend of people, processes and technology that cover a multitude of time zones and types of work (including voice and back-office)—for optimal value and productivity. The platform delivers world-class security, experience optimization, guaranteed performance, and maximum scalability and flexibility. Alorica Anywhere helps significantly improve customer experience delivery and reduce overhead costs, while boosting consumer satisfaction and enhancing your bottom line.
The Alorica Advantage
Alorica Anywhere is a full-service customer experience platform.
With a strong workforce backed by industry-leading infrastructure, Alorica Anywhere affords clients maximum flexibility and performance. Whether you’re ramping up or scaling down operations, our experienced virtual workforce is always ready to support your business’ needs.
The most ideal work-at-home solution for highly complex and confidential customer data, Alorica Anywhere incorporates robust security and compliance standards. From the agents we hire and the equipment they use, to our network infrastructure, Alorica Anywhere’s security measures safeguard valuable customer data; features include data masking, secure payment transactions, access-controlled desktops, identity management (including multi-factor and biometric authentication), environmental compliance and controls (policies/audits leveraging cameras)—and more.
Leverage a unified, multi-channel approach to customer care using your customers’ preferred channels; blended call queues allow agents to handle both inbound and outbound calls and sessions, while agent-assist technologies support agents as they manage conversations in real-time.
Use desktop analytics, performance tools and reporting views to manage agent processes, workflow and schedule adherence in real-time.
Scalability & Flexibility
Flexible and burstable staffing offers a powerful combination of responsiveness and hands-on experience. With Alorica Anywhere, we can quickly ramp your workforce by more than 100%—taking care of seasonal demands and unusual call arrival patterns.
Alorica Anywhere’s distributed, future-ready workforce—paired with a secure, world-class
infrastructure and optimized technology and operations—delivers maximum flexibility and results.
Call us today at 1-866-ALORICA, and let’s talk about putting Alorica Anywhere to work for you.