Why Latin America and the Caribbean?
For companies wishing to globalize their business while remaining cost-competitive, no market is more attractive than Latin America. The perfect “bridge market,” Alorica Latin America offers a full complement of services —including voice, non-voice, back-office and everything in between! With more than 17 years of experience in the region, Alorica offers one of the most comprehensive and sophisticated nearshore outsourcing operations in the world.
Our solutions are fast—we can launch operations quickly; and they are agile—we have the tools, resources and experience to get the job done. Similar time zones, proximity to the States and our scalable, flexible technologies and processes make Latin America the perfect choice for customer lifecycle support. Meanwhile, evolving economies provide enhanced infrastructure and connectivity in the region, resulting in Alorica sites that are ideally suited for complex technical support work. An onboarding process and immersive agent training ensure all agents and site leaders are ready to engage with customers. And, in-house product labs simulate the customer experience—preparing agents with realistic, hands-on training—so your customers always receive expert care.
Expansive Footprint, Exceptional Service
Alorica employees work in seven countries across LATAM & the Caribbean, resulting in an array of locations with different cost structures that provide a broad range of options for your business. Physical proximity and cultural similarity with the U.S. enables an insanely great customer experience, while our geographically-dispersed locations offer redundancy from a business continuity perspective. And, political stability among the multiple countries and governments of LATAM decreases exposure to sudden changes in the industry’s economics and delivery options.