Alorica successfully collaborated with OHSU to improve the patient experience through combined hospital and physician billing. In the end, OHSU achieved a 94%+ patient satisfaction rate and increased first party collection revenue by 12%.
- Combine billings for hospital and physician
- Address billing workflow issues
- Align OHSU mission and values with customer service responses
- Improve and simplify patient experience
- 12% increase in collection revenue
- 94% patient satisfaction rate achieved
- Workflow automation
- Stabilized Accounts Receivable and bad reserve debt
- 64% physician billing liquidation rates
- 49% hospital billing liquidation rates
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