Gartner recognized Alorica for our completeness of vision and placed us highest for our ability to execute.
The Gartner 2021 Magic Quadrant for Customer Service BPO provides a comprehensive, objective and unbiased analysis of our industry’s vendors. The assessment includes:
Current and future market direction
Aptitude to meet customer needs
Quality & efficacy—processes, systems & procedures
Read the report and learn why Alorica has been recognized as a Customer Service BPO Leader.
Gartner’s Magic Quadrant for Customer Service BPO
Published: 9 February 2021
Analyst: Deborah Alvond, Kim Dans, Philip Jenkins, John Quaglietta,
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Alorica.