It’s time for a choice. How would you rather learn?
- Several hours in a classroom with slides, guidebooks and an instructor
- Self-paced training though an interactive app that feels like a video game—complete with motivational music and digital rewards for achievements
Millennial or not, we bet you chose the latter.
Two modern tools that Alorica’s coaches use to help agents reach their potential are eCFR, our proprietary Electronic Coaching for Results software, and gamification.
Alorica’s supervisors use the eCFR system to help agents develop and continually improve their performance and quality results. This structured weekly coaching program improves performance and drives agent-level accountability to key metrics by identifying and coaching to specific behaviors.
Gamification works for learners of all ages, and is the most effective way to introduce new material into a job role. When employees have regular access to their performance and quality scores online, they’re more motivated to provide their supervisors with honest feedback—which leads to better interactions and happier customers.
Learn more by downloading the Improving Performance Variability: Coach for Results eBook now.
Or contact us for more information on transforming your company—and consistently delighting your customers.