With more than 15,000 employees dedicated to healthcare, our thousands of PBM advocates support a variety of prescription processes, ranging from mail order conversions to supporting high-risk specialty medication prescriptions. And unlike other partners, Alorica’s licensed pharmacists, certified pharmacy technicians and licensed, non-dispensing pharmacies provide valuable resources that can scale your operations and centralize more functions—all while data-driven analytics help you meet your business goals and enhance member and provider experiences.
It’s what we call a prescription for success. Download the overview to learn more about our PBM solutions, and how we can go to work for you.
Winning Starts With Staying Competitive
Pharmacy Benefits Managers (PBMs) represent an important and growing segment of the overall healthcare market, playing a key role in reducing costs and improving the value of services offered by plan sponsors. In today’s climate of increasing competition, growing enrollment and regulatory and compliance complexity, more PBMs are turning to partners like Alorica to help meet their business goals and improve member and provider experiences. Alorica delivers value through:
Achieve a global footprint—instantly. Alorica provides you with access to top talent from the U.S. and around the world, specifically curated to offset rapidly rising costs that the industry is facing while having peace of mind that compliance and regulatory requirements remain a top priority. Our globally distributed workforce of more than 8,000 PBM-focused employees means having access to the resources you need; furthermore, our award-winning Work-at-Home agents offer you an even larger network of Registered Pharmacists and Pharmacy Technicians, regardless of geographic location.
Contact volumes can fluctuate significantly for PBMs, particularly during enrollment and events such as industry consolidation or drug recalls. Regardless of changing call volumes, Alorica is able to seamlessly onboard, train and ramp up both licensed and unlicensed healthcare advocates to ensure your members receive the first-class service they have come to expect. We identify and recruit top performers, and train and equip representatives with the resources they need to exceed customer expectations.
LICENSED, NON-DISPENSING PHARMACIES
Some PBM work must be performed in a licensed pharmacy to satisfy legal requirements and to maintain compliance with your internal policies and procedures. Alorica operates two licensed, non-dispensing pharmacies, both registered with their state Board of Pharmacy and managed by a licensed Pharmacist-in-Charge; this critical resource can help streamline your operation, and drive accuracy scores.
When it comes to pharmacy interactions, precision is paramount; cost savings are meaningless without a demonstrated record of exceptional quality. Through rigorous training, expert oversight and best-in-class processes, Alorica consistently meets 99.99% accuracy results. We also have a dedicated healthcare compliance team which, in conjunction with our experienced client solutions professionals, works to ensure optimal member outcomes.