Why North America?
Finding the right support doesn’t have to mean looking for a customer experience solutions partner half a world away. Alorica has the largest U.S. footprint of any Business Process Outsourcer (BPO) in North America, offering unmatched scalability with 40,000 employees delivering a premium experience across the United States and Canada. Our solutions go beyond core offerings—and we help clients optimize their operations and increase digital adoption.
Our unparalleled footprint in the region allows for a broad range of cost options, time zones and business continuity logistics that all go to work for you. Alorica’s workforce supports all types of services—from customer care to content moderation, financial solutions to revenue generation—and has expertise in critical, highly regulated industries like healthcare and financial services.
Expansive Footprint, Exceptional Service
Alorica employees work across 27 states in the U.S. and two provinces in Canada, resulting in unrivaled capacity and scalability throughout North America. Fast, flexible recruiting, optimized processes and immersive agent training programs ensure new team members are 100% ready to engage with your customers. Meanwhile, our in-house product labs simulate the customer experience, preparing agents with realistic, hands-on training.
And, while ‘work-at-home’ is now the new normal, Alorica has been doing it for years! Let us help you realize secure, “work anywhere” flexibility and speed-to-market via Alorica Anywhere—our cloud-based platform. We can also create a custom-blended solution of on-site and work-at-home agents, if that suits your needs best. Alorica North America delivers a premium experience to geographically-dispersed locations—from right here at home.
Alorica is a global leader in customer experience solutions. We are made up of 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the best talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Alorica contact centers and operation hubs span the globe with locations in 14 countries. To learn more, visit www.alorica.com.