Europe is a hub of global enterprise, owing to its rich history, strong connectivity and a multilingual talent pool.
With a history as rich as it is long, Europe remains a cornerstone continent in global enterprise. And when it comes to delivering insanely great customer experiences, Alorica’s European footprint offers a combination of top-notch infrastructure, strong connectivity and an educated talent pool.
Our United Kingdom site in Preston is an ideal location for supporting European customers. More than 30% of our U.K. employees are multilingual, speaking English, French, German, Italian, Spanish and more. And as a vibrant, educated city, we enjoy the capability to continuously hire and retain top talent.
Operating in Sofia, Bulgaria since 2010, the Sofia market is among the world’s most attractive outsourcing destinations—ranked as one of the top 10 best places for start-up business in the world! With the ability to deliver an agile and adaptable workforce to clients of all kinds, Sofia is a premier outsourcing destination for cost-effective, multilingual and highly-educated employees.
- One site in the U.K., and two sites in Bulgaria
- Nearly 127,000 square feet of work space
- Customer care
- Financial care
- Technical support
- Revenue generation
- Omni-channel solutions
- Operations in the U.K. since 1961, and Bulgaria since 2010
- Average of 8-11 years of tenured, local leadership teams
Powerful Solutions, Exceptional Capabilities
Alorica has strong, in-country leadership teams with an average of 8-11 years of tenured management. We also experience some of the region’s lowest attrition rates—less than 40% annualized agent attrition. This is several times lower than Europe and India averages, making it easy to staff nearly 1,000 seats for steady-state and seasonal needs in Bulgaria, and another 800 seats in the U.K.
Our European solutions are fast and flexible—to put it mildly. We can launch operations quickly, and we have the tools, resources and experience to get the job done. An innovative on-boarding process and immersive agent training ensure new team members are 100% ready to engage with your customers.
Best of all—our size, experience and capacity allows for “hybrid” in-country and nearshore solutions—both of which lead to significant cost savings.
Happy Employees Create Happy Customers
Our employees are our number one asset. That’s why we offer:
- Competitive salary and benefits
- Robust career development programs
- State-of-the-art facilities that include bright
- Centrally-located locations with access to aesthetics, collaboration rooms, cafeterias international airports and transportation hubs and break rooms
A Commitment to Culture
There’s nothing we value more—or take greater pride in—than the culture we’re constantly building at Alorica. Our Game Changer program celebrates and rewards top performers around the world, while Milestone recognizes each employee’s years of service and loyalty. From individual and team celebrations to company-wide contests and opportunities to give back to the community, we work hard to keep our people feeling engaged, inspired and connected to the company.
Each site has its own Culture Committee, whose members plan on-site events, help oversee company-wide celebrations and contests and gain VIP access to company news. Led by a Culture Champion, these individuals act as brand ambassadors and help maintain a fantastic working environment for the entire team.
The best part about working in communities around the globe is the opportunity to make a difference in so many lives. Especially during the holiday season, our European sites enjoy donating their time and resources to causes that are near and dear