Healthcare patients today are more empowered and more involved in key decisions about their care. Enabled by increased access to information and more choices, patients are actively driving a shift in the healthcare industry—and healthcare service providers must shift, too. Read the ebook to learn what it takes to win in the ‘Age of the Customer.’
The Consumerization of Healthcare eBook Content Summary
- Increasing consumer choice drives higher customer satisfaction.
- Building Customer Loyalty
- Understanding Measures of Customer Loyalty: Net Promoter Score® (NPS®)
- The Changing Face of Customer Demographics
- Thriving in the ‘Age of the Customer’
- Streamlining the Service Model: Reduce Costs and Improve Experience
- Applying Insights to Deliver a Better Customer Experience
Download the Consumerization of Healthcare eBook for insights into how you can differentiate your brand through exceptional customer service.