In times of great uncertainty, it’s important to recognize and celebrate our incredible team members around the world. Within only days, we’ve successfully transitioned thousands of agents to an at-home environment—and more are coming online each day! We’re thrilled to take this opportunity to share new stories filled with passion, performance and very long hours—and acknowledge accomplishments that truly shatter the status quo!
Our entire Austin site has converted to a work-at-home environment! And it wasn’t easy. Starting last Sunday, Sr. Site Director Tony Piñon, his management team and the client were on-site getting systems ready. The team then spent all of Monday and Tuesday deploying hundreds of production, ABAY and support staff into the at-home environment. Tony shared that the tremendous achievement wouldn’t have been possible without everyone banding together—including the entire Austin management team, all the incredible agents, corporate partners and executive leadership.
Next up, our Honduras site was just beginning to celebrate a partnership with a brand-new client, when the sudden outbreak of COVID-19 threatened to bring business to a halt. But—our team snapped into action and immediately started testing remote access by sending one agent home to log-in. When that worked, they mobilized a few more agents, and once they were confident in the solution, they contacted the client to share the good news. The client was incredibly impressed with their proactive resolution, and soon the rest of the pieces fell into place. Site leadership determined which agents in the site met the requirements to work from home, launched training for the eligible employees (two weeks early, in fact!), and transitioned a great number of employees to Work-from-Home.
Finally, we have an incredible story to share from our Newport News site! After quickly surveying their entire team to confirm who met the technology requirements to work remotely, site leaders made it happen in record time—and transitioned more than a hundred employees in just a couple days! And they’re not stopping there—hundreds more employees are expecting to start working at home by the end of week.
We’d like to take this opportunity to say congratulations to all our teams who have risen to the occasion—and to say thank you for your continued dedication to our clients and their customers. Because of your tireless efforts, we haven’t skipped a beat—and continue to make lives better…one interaction at a time.
As the world grapples with the challenges posed by COVID-19, Alorica’s focus has been on our people, clients and customers. Click here to learn more about our Work-at-Home solutions.