When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Download and read the case study to learn more.
When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Download and read the case study to learn more.
The Oxford dictionary defines a chatbot as ‘a computer program designed to simulate conversation with human users, especially over the internet.’ As…
Alorica Philippines plays host to over a dozen unique Alorica sites, which collectively recruit thousands of candidates per year. As ad campaigns…
Operating in China lets us delight clients and customers with insanely great customer experiences—in Mandarin, Korean and Japanese!
Get to know Alorica in the Philippines, and discover how, when it comes down to it, we really only do one thing—we make lives better…one interaction at a time.
Europe is a hub of global enterprise, owing to its rich history, strong connectivity and a multilingual talent pool.
