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Home Insights The Great Reboot! A Rebadging Case Study

The Great Reboot! A Rebadging Case Study

When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.

Download and read the case study to learn more.

Case Study
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Published on 8 September, 2017 Download

When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.

Download and read the case study to learn more.

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