When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Download and read the case study to learn more.
When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Download and read the case study to learn more.
Operating in China lets us delight clients and customers with insanely great customer experiences—in Mandarin, Korean and Japanese!
Get to know Alorica in the Philippines, and discover how, when it comes down to it, we really only do one thing—we make lives better…one interaction at a time.
Europe is a hub of global enterprise, owing to its rich history, strong connectivity and a multilingual talent pool.
Anticipating your customers’ desires is no small task, and organizations are increasingly turning to outsourcing providers for the strategic benefits and expert guidance they offer.
A high-end American retailer came to Alorica to provide its first ever offshore solution in the Philippines for customer care and first party collections.
