When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Download and read the case study to learn more.
When a major consumer electronics manufacturer sought to streamline operations and improve efficiency, rebadging its contact center in China was the clear strategic choice. As a result, the client experienced a 5-point increase in its customer experience (CX) score and a 50% reduction in repeat contacts.
Download and read the case study to learn more.
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