American Home Shield, one of the largest home warranty companies in the US (and a long-standing client) offered us an opportunity to pitch for a new line of business that was ramping quickly—so we needed to bring our A-game. Thanks to the outstanding relationship we enjoyed with this client—and because of our expertise, capabilities and experience—they trusted our ability to quickly and successfully launch their program in the Philippines.
Said the client: “Alorica has been providing on-shore services to us for a significant amount of time. The decision was recently made to explore using a BPO provider offshore in the Philippines. The Alorica team effectively worked through multiple obstacles, and the fact that they were able to beat the already aggressive timeline is something that the project team should be very proud of.”