When it comes to your company’s success, you have every reason to be choosy.
Please enter three or more characters.
When a client was looking to drive more members to its loyalty program, they turned to a group that could transform information into insights—and win back their valued customers.
So here’s what happened. A major car rental client had in place a member loyalty program for Small/Medium Business (SMB) accounts. The client sought to increase adoption of the loyalty program, and to improve the win-back of members who hadn’t used the loyalty program for more than six months. Enter Alorica. Cue the music.
THE PROGRAM
The revised Welcome Program increased loyalty activations by 20%, and annual transactions by 17%. Meanwhile, the win-back program increased usage by 37%, generating a profit of $10 million – 130% of the client’s goal. And to top it off, the full account management and analytical solution improved sales results more than 25% over the control group, and 19% over the client’s internal inside sales team.
Turns out, when you don’t do everything by the numbers, you end up with some pretty good numbers.
Click above to download the full case study.
By creating an account to access our gated information, you agree that you may receive communications from Alorica Inc., including its affiliates and subsidiaries, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of the actual email.
We use cookies to improve user experience, and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.