Five Fast Facts About Telehealth
The State of Telehealth Today
It’s experiencing skyrocketing growth—for an already-major industry. Already valued at $50B in 2019, the global telehealth market is expected to reach $460B by 2030.1
It’s here to stay. Telehealth services are more accessible—especially in the wake of COVID-19. In the U.S., the passage of the Advancing Telehealth Beyond COVID-19 Act of 2022 makes it even more accessible, allowing Medicare recipients to access telehealth services through 2024.
Older patients rely on it. Per the Centers for Disease Control and Prevention (CDC), 43% of adults aged 65+ use telehealth services for everything from general everyday needs like diagnosing and treating common colds and flus and follow-up visits to managing chronic conditions, more than any other age group. And considering that America’s 65+ population is projected to nearly double over the next 30 years2 —from $48M to $88M by 2050—that’s a whole lot of users!
It’s key to market positioning. With the age of online medicine and distributed care in full swing, healthcare systems are competing with retail clinics, big tech, digital healthtech startups, and payers. And considering that 60% of consumers expect their digital healthcare experiences to mirror retail3 and feel that just one bad experience is too many4 , only companies who deliver consistently great CX are poised to come out on top.
Specialties are continually expanding into it. Although in-patient visits are still necessary for some conditions and emergency situations, telehealth is used for everything from Alzheimer’s support and diabetes management to pre-and-post chemotherapy patient monitoring. Healthtech has also been a virtual lifeline for patients in rural communities.
Want to make telehealth easier for you—and your customers? Consider partnering with an industry-leading, award-winning, people-pleasing healthcare expert.
Alorica’s been servicing the healthcare sector for nearly a quarter of a century, with the largest market share amongst top healthcare companies. Our front and back office solutions deliver insanely great CX, driving customer retention, and boosting your bottom line, from automation technologies to omnichannel support and beyond.
Let's Talk and discover all the different ways Alorica can make telehealth easier for you and your customers!
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