Improving Performance Variability: Track and Analyze

This call may be monitored or recorded for quality or training purposes. We’ve all heard this line; it’s just like when you walk into a store and see a sign saying, Smile, you’re on camera!  

Knowing that someone may be listening or watching is an opportunity for both customer and employee to contribute to a smooth interaction. And if that interaction is negative or unproductive in some way, we can use technology to reveal what went wrong.

Like surveillance video, tracked call data is essentially a gift bestowed by your customers. Through their speech and behavior patterns, we can extract valuable insights and build plans for future improvements.

Download our 19 page eBook for proven strategies to transform your customer data into actions to improve performance variability and your customer experience.

Visit our Customer Service Solutions page to learn more about streamlining operations, driving innovation and enhancing your ROI.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.