Ramping Up NPS at Scale with Customer Experience Transformation

“Eliminate the No.”

This positive way of thinking—and encouragement for others to hop in for the ride—is exactly how a fast-growing client ramped hundreds of agents for five new lines of business, reduced training time by a whopping 70%, and increased NPS® and AHT scores as well. Because “no” wasn’t an option.

So just say “yes” and download this fascinating case study!

Visit our Transportation and Logistics Call Center Outsourcing Solutions page to explore how we can help put your customer management solutions on cruise control.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.