The Good News News – Work-at-Home Stories from Guatemala, Owensboro and our IT Team

Another week and another round of stories that show how our incredible team members are helping each other, our clients and customers around the globe. We’re thrilled to share new stories filled with passion, performance and very long hours—and acknowledge accomplishments that truly shatter the status quo!

Our insanely great teams in Guatemala have overcome countless obstacles, including logistical issues and a mandated government curfew, but have quickly transitioned over a thousand team members to work-at-home. Not only that, but they did so in record time, overcoming their own hardships, with individuals coming together and continuing to move more team members to work-at-home to ensure we continue supporting our clients and customers.

Next up, our amazing Aloricans from Owensboro who work with one of our clients (a major credit card company) went above and beyond! The team that handles Trip Insurance had a flood of calls from customers needing to cancel their trips. Not only did they meet the challenge, but the other team who handles Membership Rewards pitched in to assist their co-workers with the overflow. Your cooperation, patience and focus on our customers in the face of this storm has truly makes us proud!

Finally, recognizing the efforts made by our entire IT organization to migrate thousands of agents all around the globe to Work-at-Home—in just a matter of days. Every member of our IT team has worked tirelessly to achieve this monumental accomplishment. Together, they’ve designed and implemented solutions that support our clients and keep our team members healthy and safe during such uncertain times. And they’re not done yet—we still have many more team members planned for transition with more moving to an at-home solution each day.

We’d like to take this opportunity to say thank you to all our teams who have risen to the occasion—and for your continued dedication to our clients and their customers. Because of your tireless efforts, we haven’t skipped a beat—and continue to make lives better…one interaction at a time.

As the world grapples with the challenges posed by COVID-19, Alorica’s focus has been on our people, clients and customers. Click here to learn more about our Work-at-Home solutions.