IVR + Multichannel Expertise to Elevate an Energy Client

When one of the nation’s leading producers and transporters of energy needed a flexible solution to handle weekly call spikes and improve efficiency, they turned to Alorica.

Our blended interactive voice response (IVR) and multichannel approach reduced annual call minutes by 9.8%, improved Average Speed of Answer to meet PUC standards, and reduced escalations by 50%—all while maintaining compliance and cutting costs.

Download the case study to see how we elevated customer experience and let’s talk about powering up your operations.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.